Refund and Cancellation Policy

1. Self-serve cancellation

You can cancel your subscription at any time. You do not need to call or email us to cancel.

When you cancel, your subscription stops renewing immediately. You keep full access to all units until your current billing period ends.

2. 14-day refund window

We want you to be confident in your learning investment. If you find the curriculum is not right for you within your first 14 days, let us know.

Send an email to support@keelacademy.com with your account email. We will process a full refund to your original payment card via Paddle.

3. Milestone rebates

We reward steady progress through our milestone rebate program. Two milestone gates pay 15% back: the Phase 5 integration gate and the final capstone gate.

When you clear a gate within its designated window, we issue 15% back to your payment card. A team member reviews the gate clearance and processes the payout within 5 business days.

4. Payment processor

Paddle is our Merchant of Record. All refunds and rebates return directly to the original payment method through Paddle.

Depending on your bank, refunded funds usually appear in your account within 3 to 7 business days.

5. Contact support

Need help with a charge, cancellation, or refund? Email us anytime at support@keelacademy.com. We answer every message.